The terms and conditions outlined below are applicable in relation to the use of this website, therefore by using (browsing and where applicable purchasing) this website, you agree to be bound by all terms and conditions. If you do not accept these terms, please do not use this website.

Terminology

In these terms and conditions, reference to "we", "us" and "our" means Tea Lovers Limited – trading as Coffee and Tea Lovers.  "You" and "Your" means you our customer under these terms and conditions.

• You must either be purchasing on your own behalf or authorised to purchase on behalf of another person;
• You must be 18 years of age or over and able to enter into the terms and conditions applicable to the purchase;
• Products you purchase must be delivered to a physical address in New Zealand and
• By purchasing online, you warrant that you meet all of the above relevant conditions.

• You must be authorised by the Entity to make the purchase;
• You must be authorised to use the Entity’s credit card used to make the purchase;
• You must be authorised to agree to these terms and conditions on behalf of the Entity;
• Delivery of the Product(s) ordered must be to the Entity’s address in New Zealand;
• References in these terms and conditions to “you” include the Entity (as defined above) and
• By purchasing online, you warrant that you meet all of the above relevant conditions.

If you are purchasing for delivery outside of New Zealand (overseas/international delivery):

• You must send your Enquiry (online or via email) and we will advise of the shipping price that will be applicable for your specific order and destination
• DO NOT place your order directly online as the delivery fee displayed is applicable for NZ destinations only and will not be sufficient to cover the addtional postage fees
• Bio Secority Laws for the applicable delivery destination may prevent some items from entering the country, it is the purchasers responsibility to ensure that any/all items ordered will meet local laws
• Please take notice that for all orders placed incorrectly for overseas destinations/delivery, it will be the purchasers responsibility to recover the funds via their own Bank/Credit Card facilities
• By purchasing online, you warrant that you meet all of the above relevant conditions.

• Where Products are listed on our website with an incorrect price or with incorrect information/images, we reserve the right to cancel your order for those Products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid to you in relation to that order. This refund will take the form of a Cheque.
• Orders are subject to Product availability. If for any reason a Product is not available, we will endeavour to notify you. Where applicable, subsequent refunds for Products which cannot be provided will take the form of a Cheque.
• Unless expressly advised otherwise, all prices will be displayed in New Zealand dollars and inclusive of GST
• Products and their prices are subject to change without notice at any time.
• The price to be paid for our Products shall be the price displayed at the time your order is submitted (assuming pricing correctness), along with the applicable NZ delivery charges.
• Pricing displayed is RRP, wholesale pricing is not displayed online.
• Website special offers/pricing (as per items displayed on our homepage) are available when purchasong online only, these are not applicable to instore purchases, fax, phone or mail orders.

• We will endeavour to despatch your order within 1 business day once we have confirmed that we have accepted your order and received the full amount due to be paid for that order.
• Delivery addresses must be within NZ and we do not deliver to PO Box or Private Bag addresses. 
• Additional delivery timeframes will be applicable for Rural Delivery.
• We are not responsible for loss or damage to goods that are delivered to an incorrect address.
• Where you believe that incorrect Products have been delivered, you must contact us with any such claim within 7 days of delivery and provide us with a reasonable opportunity to investigate that claim.

• Tea Lovers Limited will meet all responsibilities under the Consumer Guarantees Act 1993, where you are a consumer for the purposes of that Act. 
• You must contact us within 7 days of delivery of your order to advise of issues and request a replacement
• Products must be returned to Coffee and Tea Lovers – 12 Mirabell Place – Botany Downs – Auckland – NZ the return postage/courier charges are at the purchasers expense.  Coffee and Tea Lovers will replace the item where applicable.
• Refunds if/where applicable will take the form of a Cheque.
• Orders placed incorrectly for overseas destinations/delivery, it will be the purchasers responsibility to recover the funds via their own Bank/Credit Card facilities.

• Adapt, reproduce, store, transmit ,download, copy, re-sell, distribute, print, exploit, display, perform, publish, license, transfer or create derivative works from any part of this website; or
• Commercialise any content, products, images or information, obtained from any part of this website.

• We will not release your personal information to third parties, except to comply with applicable legal/regulatory processes or as and when required to complete the order payment and fulfilment process (e.g. DPS, Banks, Credit Agencies and Couriers)
• We will not SELL your personal information to third parties
• We may send you information, emails or newsletters from time to time that we believe are of interest to you, and you may request by email to be removed from any such mailing list at any time
• We will provide you with the ability to update your personal information online and at any time, it is therefore your responsibility to ensure that this is kept up to date, accurate and confidential at all times.

• Our website is secured by COMODO which provides authentication and security using SSL technology to ensure secure transactions, please view the COMODO link on the bottom right of our homepage.
• Secure payment solutions are provided by DPS and therefore as a result Tea Lovers Limited does not store your Credit Card information or Card data on our website or database.